Same DayKeki – The Cake Shop
At Keki – The Cake Shop, every product is freshly prepared with care and customized especially for you. Due to the nature of our products, we follow a strict but fair refund and returns policy.
1. No Returns on Perishable Goods
Cakes, pastries, desserts, and baked items are perishable and made-to-order, therefore:
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Returns or exchanges are not accepted once the product has been delivered or picked up.
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We do not accept returns due to change of mind, taste preference, or incorrect selection by the customer.
2. Order Cancellations
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Orders can be cancelled at least 24 hours prior to the scheduled delivery or pickup time.
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Cancellations made within 24 hours of delivery/pickup are not eligible for a refund, as preparation would have already begun.
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For customized, designer, or special-occasion cakes, cancellation may not be allowed once the order is confirmed.
3. Refund Eligibility
Refunds may be considered only in the following cases:
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Incorrect product delivered
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Major damage during delivery
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Quality issues reported immediately upon receipt
Important:
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Any issue must be reported within 2 hours of delivery or pickup, along with clear photographs of the product and packaging.
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Complaints raised after consumption or beyond the stated time frame will not be entertained.
4. Refund Process
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Once approved, refunds will be processed to the original mode of payment within 5–7 working days.
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For cash payments, refunds may be provided as store credit or replacement, at our discretion.
5. Non-Refundable Situations
Refunds will not be provided for:
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Minor design variations (as cakes are handmade)
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Slight color or decoration differences
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Delay caused due to incorrect address or unavailability of the recipient
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Damage after delivery or mishandling by the customer
6. Delivery Disclaimer
7. Contact Us
For refund or cancellation requests, please contact us immediately:
Keki – The Cake Shop
📧 Email: kekithecakecorner@gmail.com
📞 Phone: 123-234-567