Terms & Conditions

Keki – The Cake Shop

By placing an order with Keki – The Cake Shop, visiting our website, or using our services, you agree to the following Terms & Conditions. Please read them carefully.

1. Orders & Confirmation

All orders must be confirmed with full or advance payment, as applicable.
Orders once confirmed cannot be modified unless approved by Keki – The Cake Shop.
Custom cake designs, themes, and flavors are subject to availability.

2. Customization Disclaimer

All cakes are handcrafted, and minor variations in color, design, or decoration may occur.
Reference images are for inspiration only; exact replicas cannot be guaranteed.
Size, weight, and finishing may vary slightly due to the handmade nature of the products.

3. Pricing & Payments

Prices are subject to change without prior notice.
Any additional customization, toppers, or last-minute changes may incur extra charges.
Payments can be made via cash, UPI, cards, or online payment gateways (as available).

4. Cancellation & Refunds

Cancellations must follow our Refund & Returns Policy.
Customized and special-occasion cakes may not be eligible for cancellation or refund once preparation has started.
No refunds will be issued for change of mind or taste preferences.

5. Delivery & Pickup

Delivery time slots are estimated and may vary due to traffic, weather, or unforeseen circumstances.
Keki – The Cake Shop is not responsible for delays caused by incorrect addresses or recipient unavailability.
Once delivered or picked up, responsibility for the product transfers to the customer.

6. Storage & Consumption

Cakes and desserts should be stored as advised at the time of delivery.
Products should be consumed within the recommended time for best quality and safety.
We are not responsible for spoilage due to improper storage or delayed consumption.

7. Allergens & Dietary Information

Our kitchen handles ingredients such as milk, nuts, gluten, soy, and eggs.
While we take precautions, cross-contamination cannot be guaranteed to be avoided.
Customers must inform us of any allergies at the time of ordering.

8. Images & Marketing

Product images may be used for marketing and promotional purposes on our website and social media.
If you do not wish your order images to be shared, please inform us at the time of ordering.

9. Intellectual Property

All content, images, logos, and designs related to Keki – The Cake Shop are the intellectual property of the business and may not be reused without permission.

10. Limitation of Liability

Our liability, if any, shall not exceed the value of the order placed.
We are not responsible for indirect or consequential losses.

11. Changes to Terms

Keki – The Cake Shop reserves the right to update or modify these Terms & Conditions at any time without prior notice.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Keki – The Cake Shop
📧 Email: kekithecakecorner@gmail.com
📞 Phone: 123-234-567